Frequently Asked Questions

Everything you need to know about shopping with AFERELLE

How long does shipping take?

Standard domestic orders are typically processed within 1-2 business days and delivered within 5-7 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At AFERELLE, we prioritize ethical manufacturing and high-quality fabrics designed for durability, reducing the environmental impact of fast fashion.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.