Returns & Exchanges

At AFERELLE, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Our streamlined process ensures that if the fit or style isn't perfect, we will make it right as quickly as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our warehouse receives and inspects your return, we will process your refund or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing